Privacy Policy for StreamWolf

This Privacy Policy applies between you, the User of this Website, and StreamSaver Ltd, the owner and provider of this Website. StreamSaver Ltd takes the privacy of your information very seriously. This Privacy Policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

Please read this Privacy Policy carefully.

Definitions and Interpretation

1. In this Privacy Policy, the following definitions are used:

  • Data: collectively all information that you submit to StreamSaver Ltd via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
  • Cookies: a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
  • Data Protection Laws: any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation;
  • GDPR: the UK General Data Protection Regulation;
  • StreamSaver Ltd, we  or us: StreamSaver Ltd, a company incorporated in England and Wales with registered number 14742259 whose registered office is at 2nd Floor Connaught House, 1-3 Mount Street (Entrance Via Davies Street), London, United Kingdom, W1K 3NB;
  • UK and EU Cookie Law: the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 & the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2018;
  • User or you: any third party that accesses the Website and is not either (i) employed by StreamSaver Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to StreamSaver Ltd and accessing the Website in connection with the provision of such services; and
  • Websitethe website that you are currently using, https://streamwolf.com/, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2. In this Privacy Policy, unless the context requires a different interpretation:

  • a. the singular includes the plural and vice versa;
  • b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this Privacy Policy;
  • c. a reference to a person includes firms, companies, government entities, trusts and partnerships;
  • d. "including" is understood to mean "including without limitation";
  • e. reference to any statutory provision includes any modification or amendment of it;
  • the headings and sub-headings do not form part of this Privacy Policy.

Scope of this Privacy Policy

3. This Privacy Policy applies only to the actions of StreamSaver Ltd and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

4. For purposes of the applicable Data Protection Laws, StreamSaver Ltd is the "data controller". This means that StreamSaver Ltd determines the purposes for which, and the manner in which, your Data is processed.

Data Collected

5. We may collect the following Data, which includes personal Data, from you:

  1. name;
  2. contact Information such as email addresses and telephone numbers;
  3. demographic information such as postcode, preferences and interests;

in each case, in accordance with this Privacy Policy.

How We Collect Data

6. We collect Data in the following ways:

  1. data is given to us by you; and
  2. data is collected automatically.

Data That is Given to Us by You

7. StreamSaver Ltd will collect your Data in a number of ways, for example:

  1. when you contact us through the Website, by telephone, post, e-mail or through any other means;
  2. when you register with us and set up an account to receive our products/services;
  3. when you complete surveys that we use for research purposes (although you are not obliged to respond to them);
  4. when you elect to receive marketing communications from us;
  5. when you use our services;

in each case, in accordance with this Privacy Policy.

Data That is Collected Automatically

8. To the extent that you access the Website, we will collect your Data automatically, for example:

  1. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
  2. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".

Our Use of Data

9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

  1. internal record keeping;
  2. improvement of our products / services;
  3. transmission by email of marketing materials that may be of interest to you;
  4. contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website;

in each case, in accordance with this Privacy Policy.

10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).

11. For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in:

  1. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out.
  2. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide.
  3. if you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below.

12. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Who We Share Data With

13. We may share your Data with the following groups of people for the following reasons:

  1. our employees, agents and/or professional advisors - to obtain advice from professional advisers;

in each case, in accordance with this Privacy Policy.

Keeping Data Secure

14. We will use technical and organisational measures to safeguard your Data, for example:

  1. access to your account is controlled by a password and a user name that is unique to you.
  2. we store your Data on secure servers.

15. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: [email protected].

16. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data Retention

17. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request that the Data be deleted.

18. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your Rights

19. You have the following rights in relation to your Data:

  1. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
  2. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
  3. Right to erase - the right to request that we delete or remove your Data from our systems.
  4. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.
  5. Right to data portability - the right to request that we move, copy or transfer your Data.
  6. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.

20. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: [email protected].

21. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.

22. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to Other Websites

23. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This Privacy Policy does not extend to your use of such websites. You are advised to read the Privacy Policy or statement of other websites prior to using them.

Changes of Business Ownership and Control

24. StreamSaver Ltd may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of StreamSaver Ltd. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

25. We may also disclose Data to a prospective purchaser of our business or any part of it.

26. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Cookies

27. This Website may place and access certain Cookies on your computer.  StreamSaver Ltd uses Cookies to improve your experience of using the Website. StreamSaver Ltd has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

28. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

29. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling StreamSaver Ltd to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

30. This Website may place the following Cookies:

Type of Cookie

  • Strictly necessary cookies: These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies: They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). By using the Website, you agree to our placement of functionality cookie.

31. You can find a list of Cookies that we use in the Cookies Schedule.

32. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please see the help menu in your internet browser. You can switch off Cookies at any time, however, you may lose any information that enables you to access the Website more quickly and efficiently.

33. You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

34. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

35. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

General

36. You may not transfer any of your rights under this Privacy Policy to any other person. We may transfer our rights under this Privacy Policy where we reasonably believe your rights will not be affected.

37. If any court or competent authority finds that any provision of this Privacy Policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Policy will not be affected.

38. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

39. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to This Privacy Policy

40. StreamSaver Ltd reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Privacy Policy on your first use of the Website following the alterations.   You may contact StreamSaver Ltd by email at [email protected].

Attribution

41. This Privacy Policy was created using a document from Rocket Lawyer. 

This Privacy Policy was created on 26 June 2024.

Cookies

Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.

Strictly necessary

  • We don't currently use an strictly necessary cookies:

Functionality

  • We don't currently use any functionality cookies.

Analytical/Performance

  • We don't currently use any analytical/performance cookies

  

StreamWolf Mobile App Privacy Policy

Last Revised: August 5, 2024

I. Introduction

StreamSaver Limited (“Company” or “We”) respect your privacy and are committed to protecting it through our compliance with this policy. This policy describes:

· The types of information we may collect or that you may provide when you purchase, download, install, register with, access, or use the StreamWolf Application (the “App”).

· Our practices for collecting, using, maintaining, protecting, and disclosing that information.

  

II. Children Under the Age of 16

The App is not intended for children under the age of 16 years of age, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under age 16 please contact us at [email protected].

California residents under 16 years of age may have additional rights regarding the collection and sale of their personal information. Please see Your State Privacy Rights for more Information.

  

III. Information We Collect and How We Collect It

We collect information from and about users of our App:

· Directly from you when you provide it to us.

· Automatically when you use the App.

· From third-party streaming providers when you connect the App to a third-party streaming provider or when you reauthenticate your account with a streaming provider through the App.

  

A. Information You Provide to Us

When you download, register with, or use this App, we may ask you provide information:

· By which you may be personally identified, such as name, username, password, postal address, email address, telephone number or (”personal information”).

· That is about you but individually does not identify you. This information includes:

  • The streaming services you subscribe to, and what content that you view on those streaming services.
  • Other information that you provide by filling in forms in the App. This includes information provided at the time of registering to use the App and subscribing to our service. We may also ask you for information when you report a problem with the App.
  • Records and copies of your correspondence (including email addresses and phone numbers), if you contact us.

B. Information We Collect Through Automatic Data Collection Technologies

 

When you download, access, and use the App, it may use technology to automatically collect:

· Usage Details. When you access and use the App, we may automatically collect certain details of your access to and use of the App, including traffic data, location data, logs, communication data and the resources that you access and use on or through the App.

· Device Information. We may collect information about your mobile device and internet connection, including the device’s unique device identifier, IP address, operating system, browser type, mobile network information, and the device’s telephone number.

· Streaming Service Account Information. We collect general information about your current subscriptions with third-party streaming providers, including price, plan, billing dates, and/or renewal dates. We do not collect or intercept any billing, transaction, or financial data, or other account details from third-party streaming providers. 

· Location Information. This App does not collect real-time information about the location of your device. 

The technologies we use for automatic information collection may include:

· Cookies (or mobile cookies). A cookie is a small file placed on your smartphone. We utilize a browser within the App to allow you to login in directly with your streaming services providers. We may temporarily store session data from a browsing session by associating a browsing session with a cookie stored on your smartphone. This data is used solely for the purpose of restoring a browsing session to facilitate automated interactions with your streaming services provider accounts. It may be possible to refuse to accept mobile cookies by activating the appropriate setting on your smartphone. However, if you select this setting you may be unable to utilize certain functionality in our App. 

If you do not want us to collect this information do not download the App or delete it from your device. 

C. Third-Party Information Collection

When you use the App or its content, certain third parties may use automatic information collection technologies to collect information about you or your device. These third parties may include:

· Analytics companies.

· In-App notification providers.

· Crash reporting and performance monitoring providers.

· Email communication and notification management providers.

· Your mobile service provider.

These third parties may use tracking technologies to collect information about you when you use this app. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites, apps, and other online services websites. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. 

IV. How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information, to:

· Provide you with the App and its contents, and any other information, products, or services that you request from us.

· Fulfill any other purpose for which you provide it.

· Give you notices about your account including expiration and renewal notices.

· Provide you with information about your subscriptions with third-party streaming providers and allow you to manage your third-party streaming provider subscription schedule within the App. 

· Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

· Notify you when App updates are available, and of changes to any products or services we offer or provide though it.

The usage information we collect helps us to improve our App and to deliver a better and more personalized experience by enabling us to:

· Estimate the size of our user base and usage patterns.

· Store information about your preferences, allowing us to customize our App according to your individual interests.

· Speed up your searches.

· Recognize you when you use the App.

V. Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual or device, without restriction.

In addition, we may disclose personal information that we collect or you provide:

· To third-party sign in providers if you create or log into your account using, for example, Sign in with Apple or Sign in with Google.

· To our subsidiaries and affiliates.

· To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

· To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of StreamWolf Limited’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by StreamWolf Limited about our App users is among the assets transferred.

· For any other purpose disclosed by us when you provide the information.

· With your consent.

· To comply with any court order, law, or legal process, including to respond to any government or regulatory request.

· To enforce our rights arising from any contracts entered into between you and us, including the Terms of Service, and for billing and collection.

· If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of StreamWolf, our customers, or others. 

  

VI. Accessing and Correcting Your Personal Information

You can review and change your personal information by logging into the App and visiting your account profile page.

Residents in certain states, such as California, may have additional personal information rights and choices. Please see Your State Privacy Rights for more information.

  

VII. Your State Privacy Rights

California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with rights to:

  • Confirm whether we process their personal information.
  • Access and delete certain personal information.
  • Correct inaccuracies in their personal information, taking into account the information's nature processing purpose (excluding Iowa and Utah).
  • Data portability.
  • Opt-out of personal data processing for:
    • targeted advertising (excluding Iowa);
    • sales; or
    • profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah).
  • Either limit (opt-out of) or require consent to process sensitive personal data.

The exact scope of these rights may vary by state. To exercise any of these rights please send an email to [email protected]. 

To appeal a decision regarding a consumer rights request please send an email to [email protected].

  

VIII. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. 

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our App, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. 

Unfortunately, the transmission of information via the internet and mobile platforms is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted through our App. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures we provide.

  

IX. Changes to Our Privacy Policy

We may update our privacy policy from time to time. If we make material changes to how we treat our users’ personal information, we will notify you by email to the email address specified in your account.

The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you and for periodically visiting this privacy policy to check for any changes.

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